Author(s)

S. Zahran

Abstract

The software process - what it is, and how to improve it S. Zahran Digital Consulting, Digital Equipment Corporation, The Crescent, Jays Close, ABSTRACT The work of W. Edwards Deming has convinced industry that it must first measure quality and then emphasise process to improve quality. In response to Deming's arguments and in light of the perception that the software industry is unable to produce quality products on schedule, and within budget, more software development organisations are now emphasising process measurement, monitoring, and assessment. This paper describes what is meant by the software process and discusses an approach for its measurement and improvement. INTRODUCTION Unreliable software makes big news, from emergency services disasters to social security payment blunders. Improved software quality is essential to ensure reliable products and services, and gain customer satisfaction. While software development has existed for more than four decades, we

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