Author(s)

S.D. Walker

Abstract

Maintaining your quality management system - what are the benefits? S.D. Walker ANSWERS Software Service, AEA Technology Centre, Winfrith, Dorchester, Dorset, DT2 SDH, UK ABSTRACT The ANSWERS Software Service of AEA Technology has been certificated under the United Kingdom's Department of Trade and Industry TickIT scheme since September 1992. The history of ANSWERS was described in a paper presented at SQM-93 [1]. The need for software developers to have ISO-9001 Certification is becoming similar to the requirement of a car driver to hold a driving licence - it is essential to have one to get on the road ! This paper discusses our experiences in maintaining a Quality Management System (QMS), particularly in assessing its effectiveness and improving it so as to provide tangible benefits both to the QMS users and to ANSWERS customers. The ANSWERS QMS was established in 1981 and like most early quality initiatives, was something of an 'ad

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