Author(s)

M.K. de Weger, H.J. Knol & L.J.B. Essin

Abstract

Improving quality assurance in large information systems departments M.K. de Weger," H.J. Knol& & L.J.B. Essin^ "Department of Computer Science, University of TwenZe, P.O. #0% Netherlands ABSTRACT The ISO standards for quality assurance have helped many organizations in setting up a quality system and thereby in improving the quality of their processes and products. However, setting up a quality system on the basis of these standards also requires interpretation and tuning of the guidelines towards the specific needs of an organization. It is this practical implemen- tation of a quality system that we treat in this paper. In particular, we deal with the improvement of ISO-conforming quality systems for large information systems (development) departments. It appears that these quality systems do not always work as they should and that they can often be improved. First we describe a number of problems and possible improvements that we perceived in pr

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