Author(s)

J. Simila & E. Koskela

Abstract

A multi-level quality management system for software process improvement J. Simila" & E. Koskela& o Finland ABSTRACT The history of the development of the quality management system of a leading Finnish software house is briefly described paying attention to the premises of setting up a quality management system and the phases of its further development and relating the process to the total quality management approach. The case study history has led to a multilevel quality system where quality is ingrained into all the major functions of a software house including software engineering, marketing and selling, personnel management, company management and administration as well as quality control and development itself. The structure of the multilevel quality system is proposed as a general structure for a quality management system oriented towards software process improvement. Quality emerges into the functioning of a company basically in t

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