Author(s)

B. Vatovec

Abstract

This article stresses the importance of user documentation as an aid that helps users become familiar with a software product and helps users learn how to use it. The article describes the methods used and the effort put into making the documentation an integral part of a product at Hermes SoftLab. Only through this approach is it possible to ensure high quality documentation that can compete with the quality provided by world leaders in software development, to support the overall quality of software products, and to increase the quality and usability of products even more. The article outlines a method for improving documentation by using techniques borrowed from software development. What is user documentation? User documentation consists of any written or graphic material presented to end users o

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