Author(s)

A. Cavallo & L. Buglione

Abstract

This work starts from the analysis of the Office Automation (OA) phenomenon, stressing the growing importance for management to have tools at its disposal for productivity measurement of company resources, in particular of software. The work offers a general purpose model that suitably mixes the quantitive approach to software measurement, considering the three distinctive but connected areas of interest, each of them represents a company dimension: • economic dimension, the perspective is the management's viewpoint, that will choose the most suitable economic indexes (i.e. training and maintenance costs); • social dimension, the perspective is the users' viewpoint; in particular through a statistical a

Keywords