Author(s)

R.J. Soper, B. Karafali & T.L. Honeycutt

Abstract

The Total Software Quality Management Model (TSQM) approaches the development of valid software from the perspective of integrating validation efforts throughout the soft- ware development. The model is based on the fundamental premise of aligning software development or refinement with improving a business process that has been directly cor- related to the performance of the organization in order to provide measurable return for the organization's software investment. The model approaches the quality of a software product from the users' point of view and assesses the impact in terms of its contribution to improving the business process supported by the software. Introduction Software resources constitute a competitive and strategic force in the busi- ness operations in the Information

Keywords