Author(s)

J. Garnsworthy, R. Zanconato & S. Soltysiak

Abstract

The effectiveness of a control room relies heavily on the expertise of the staff working under difficult and stressful conditions. The increased workload, that arises as complex situations unfold, adversely affects the quality of decisionmaking leading to reduced effectiveness. Significant benefits and improvements in performance can be achieved from deployment of advanced decision support systems (DSS) to aid control staff in carrying out their duties. A DSS is designed to co-operate with the staff’s own decision-making and assist them in detailed implementation of their chosen strategies. The potential of DSS will be illustrated through a prototype system designed to aid Metro line-control staff recover normal service following an incident, e.g. broken down train. The system is designed to assist line-control staff in the detailed implem

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