Author(s)

L.A. Nicholson, D. Holmes, J. Richards & R. Warden

Abstract

Motivation of quality practitioners LA. Nicholson, D. Holmes, J. Richards, R. Warden University of Central Lancashire, Preston, PR1 2HE, UK; John Moores University, Liverpool, L3 3AF, UK; and Software Futures Ltd., Tewkesbury, UK OVERVIEW A job diagnostic survey of quality practitioners has revealed serious motivational problems. These are described and possible improvements are discussed. THE PROBLEM SITUATION The future of the quality movement lies in continuous improvement of people as well as processes. In this paper we planned to describe a motivation improvement program which would help quality practitioners to shape the future by improving the motivation of their internal customers, who are software developers. We were to include a short report on a survey of the motivation of quality practitioners themselves. The problems revealed by this survey are so severe that we have decided it is more important right now to alert the profession to its

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