Author(s)

S. Basbas

Abstract

Bus transfer stations play a key role in the overall performance of the public transport system. Within the framework of this paper the profile of passengers who use bus transfer stations together with their evaluation of the services and infrastructure provided at these stations is presented and discussed. In addition, results concerning the overall evaluation of the Public Transport system are also presented. These results are obtained through the use of questionnaire-based surveys that took place in the city of Thessaloniki, Greece. Results have shown that passengers’ priorities vary according to whether they are car owners or not. Results also show that the provision of information is much more important to passengers at bus transfer stations than to the rest of the bus passengers. Keywords: bus transfer station, public transport evaluation, passenger needs. 1 Introduction Bus transfer stations play a key role in the overall performance of the public transport system. The evaluation of the level of the Public Transport (PT) services by the passengers is usually made through the use of questionnairebased surveys. Factors, which affect the opinion of the passengers about the level of service, vary from one city to another depending on the special characteristics of the PT system and the local conditions. It is very interesting to see, diachronically, there are specific factors (like bus passenger waiting time), which constantly appear in the results of such surveys. It must be mentioned at this point that \“From the passenger’s point of view, the onerous part of transferring is waiting for the connecting bus. Many transit agencies provide shelters, transfer

Keywords

bus transfer station, public transport evaluation, passenger needs.