Author(s)

D. Zawada-Michutka & L. Bednarski

Abstract

In this paper we would like to introduce the select problems of civilisation of the present days, to talk over notion of emotional intelligence, to define emotions and notion of intelligence, and also to show importance these of notions with reference to quality management system. 1 Introduction In recent years there has been a general growth of interest in the field of "emotional intelligence". This issue has aroused great curiosity mainly among managers. The origin of "Emotional Intelligence" is owed to [Santorski*] two American psychologists: John Mayer from New Hampshire University and Peter Salovey from Yale University. The pioneer in this field is Daniel Goleman PhD - professor at many universities (e.g.: Harvard U

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