Author(s)

SOFIA CHAMI, FABRICE JUBERT

Abstract

Being aware of the propensity for errors is the first step in avoiding making them. This is the goal of awareness efforts undertaken by RATP Co. which, in the very specific case of railway safety, aims to transmit knowledge related to human factors to the Paris metro drivers. The ultimate goal is to have an impact on their behaviors through awareness, in order to continue to strengthen RATP’s safety culture. Conceived in a didactic format, the training is made up of 3 major parts. The 1st of which provides a general view on the mechanisms regarding errors, by underlining their diversity. The second describes numerous practices to limit the amount of these errors. The last part focuses on a case study in which we concretely use knowledge mentioned in the preceding sections. Today, this awareness effort is systematically decreasing in the initial trainings offered to commuter rail drivers. It is also being included in the continuing training courses for metro drivers. In order to respond to the increased amount of required training courses, a medium containing videos has been created. A dedicated guide is also available to assist in the transmission of the information. The goal is to provide a training information kit to agents in charge of dispensing this training, in order to increase the spreading of this knowledge, while at the same time maintaining a certain level of coherence in the information communicated.

Keywords

railway safety, risk management, human performance training