Author(s)

J. O. Onatere, C. Nwagboso & P. Georgakis

Abstract

Developing countries are experiencing simultaneous growth of population, income and private vehicle ownership, which significantly affects urban transport environment and poses challenges to policymakers and urban transport professionals. Experience shows that the performance of urban transport service delivery in many developing countries is low; policy makers have incomplete information to make decisions and managers and professionals rarely have a clear picture of their operational performance, best practices elsewhere or the desired level of their service provision, which is the case of urban transport services in Nigeria. Urban transport in Nigeria is largely an unregulated market and inadequate both in quality and quantitative terms. Urban transport technology in use in Nigeria is a combination of Para-transit modes, consisting of shared taxis, minibuses, motorcycles and tricycles. Only in the cities of Lagos and Abuja are conventional buses in use, but even in both cities the use of Paratransit modes of transport is obviously dominant. As a matter of fact, Nigeria remains the only country in the world where densely populated cities with over 6 million people do not have an organized urban transport system based on a combination of conventional buses and rail. It will be therefore imperative to identify Key performance indicators (KPIs) that can be used to measure and improve the performance of urban transport services in Nigeria. This paper is focused on the identification of Key Performance Indicators (KPIs) for urban transport development in Nigeria. The KPIs that have been identified in this paper following the performance measurement framework can be used to monitor and evaluate urban transport performance in Nigeria and eventually guide the further development and modernization of urban transport system in Nigeria, in the sense that the KPIs will assist in identifying key areas for improvement and also serve as a guide for transport policy makers in making decisions. The KPIs presented in this paper have been categorized into Safety, Security, Environmental pollution, Financial perspective, Traffic management and Customer satisfaction.

Keywords

Key performance indicators, performance measurement, monitoringand evaluation, urban transport development, Nigeria.