Author(s)

O.A. Aziz Ismail

Abstract

Total quality management in ship repair O. A. Aziz Ismail Productivity and Quality Institute, Arab Academy for Science and Technology, P.O. Box 1029, Abou Qir, Alexandria, Egypt Introduction The ancient wisdom books of the tradition state that a man should take joy from his work. It is recommendation for survival. Without a deep sense of satisfaction and pleasure in your role and its responsibilities, your commitments to the job and to the future will be limited. With limited commitments your hope of improvement will also be limited. With limited hope you will lack vision in shiprepair industry. We can no longer leave with the commonly accepted levels of delays, mistakes, defective materials and defective material workmanship.In the shiprepair business, customers matter most. Without customers we have no earnings, no market share, no return on ivestment, and of course, no profit. If TQM is aimed at anything, it is aimed at winning and keeping customers-keeping them delighted. This is

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