Author(s)

H. Chi, L. Ji & J. Chen

Abstract

A main issue often faced by a commercial bank is how to make an optimal business plan to increase profit and to improve competing potential based on its performance results and existing problems, such as adjustments of direction for business, structure of operating organization, and human resources. These adjustments must be considered systematically. Differing from conventional analysis methods, in this paper a micro-analysis-system of commercial bank is established based on its value chain, on which business and operating organization may be connected rationally and systematically. Several approaches have been developed for business organ assessment, business service assessment, diagnosis analysis, and adjustment analysis. The system has been applied successfully in some commercial banks in China. The results have sh

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