Author(s)

C.J. Bacon

Abstract

The field of information systems & technology (1ST), is moving toward maintenance and support (M&S) of existing systems as the pre-eminent priority, rather than new development. This has fundamental implications for practitioners and researchers, particularly with respect to effective management and the quality imperative. A taxonomy is presented that addresses both issues. It includes the dichotomy of maintenance - work that we have to do, versus support - work that we choose to do. A basic rationale for the taxonomy is 'granularity', as explained. In addition, the taxonomy's relationship to total quality management (TQM), human factors, and the 'portfolio paradigm' are also discussed. 1 Introduction There is evidence that the prevailing

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