Author(s)

PRODPRAN JAIGWANG, WICHUKARN FUANGSAWAT, DUANGKAMON THUPMONGKHON, WICHUDA BAMRUNGPHON, NATAPON SAENGTAIYARAK, NISAPAS WONGPAT

Abstract

Metropolitan Waterworks Authority (MWA), Thailand, is a state enterprise formally established to provide proper quality water supply throughout the service area covering Bangkok, Nonthaburi and Samutprakarn. In addition to meeting customer demand, the organization aims to serve quality products and service. In 2014, the MWA Water Quality Integrated Centre was founded to serve as a controlling centre of quality data presented in water quality map with real-time online reports. With 24-hour access, customers can access water quality information including residual chlorine, turbidity, pH and conductivity transmitted from 50 online stations. In 2016, MWA consequently integrates the water quality system with Geographic Information System (GIS) as an application officially called “Water Quality on Your Click” in order to improve data presentation with more channels and added locations. The application includes a real-time database from 50 online stations and laboratory databases from more than 10,000 samples per year. With easy access and user friendly options, 5 sets of nearby location data will appear after dropping a pin on the desire location and can be switched into a residual chlorine contour map covering the service area. Water Quality on Your Click is not only a channel for water quality information but also a key that drives accountability starting with customers themselves and elevates customer satisfaction according to MWA 2017 vision to provide quality water for quality life.

Keywords

Metropolitan Waterworks Authority (MWA), water supply, water quality, Geographic Information System (GIS)