Author(s)

R. SADIA

Abstract

Organizations are complex social systems, and as such, they ought to be approached through a systems thinking viewpoint in order to understand the whole rather than just the parts. The purpose of this literature review is to outline the complex interdependent relationship between organizational effectiveness, employees’ health and quality culture. This review will open with the notion of organizations as complex social systems. Then, it will describe possible applications of systems thinking in two parts: The first part will discuss quality and quality culture, and the second part will discuss employees’ health in the organization. The review will include the application of system thinking and will show the important contribution of the system approach to the achievement of organizational effectiveness.

Keywords

employee health, organization health and effectiveness, stress, systems thinking